Traditional structural-functional approaches to organizational change, as well as critics of those approaches, often offer overly structured and rationalised views of how change occurs. This paper attempts to build upon processual studies of change and critiques of overly hegemonic views of managerial control by seeking to capture the complex, emotive and fluid character of organisational 'changing'. In pursuit of this aim, the paper documents these characteristics of change through a personalised ethnography of a micro-incident -- a critical change meeting -- in an Australian steel making plant undergoing cultural change. In conclusion, it is argued that even the more sophisticated studies of the emergent process-like character of organisational change fail to fully capture the ambiguous, ironic, emotional, and uncertain character of events in the 'blender' of change.

This article emerged from a personal need to reconcile the duality of my experience as a person working to raise awareness of equity issues, with that of being a female academic of mixed ethnicity. I discuss the formation of my subject as a developing sociologist, my attraction to the pre-reflexive identities of class, gender and ethnicity, and my struggle with the ambiguous nature of cultural cohesion. I move on to discuss how through conscious ways of knowing it is possible to reflexively act in ways that support substantive change. I argue outsiders-within, i.e. people like myself who grapple with such dual experiences, need not become “hot commodities in social institutions that want the illusion of difference without the difficult effort needed to change power relations” (Collins, 1999:88). Rather, I believe outsiders-within can knowingly achieve small but important substantive changes that lead to future systemic change.

A consultant and lead client discuss the rationale and process for an organization-wide diversity initiative in a national political organization. Approaches and models used to address systemic organization change for racial inclusion in a social justice framework are reviewed. Discussion of initial results, including emerging cultural change and ancillary benefits of the initiative follow. The authors conclude with challenges and expectations for expanding the change into programmatic work and for sustainability.

This article is based on a framework for assessing and working with mental models and utilizing the exploration of ‘dominant’ worldviews to increase individual and organizational competency to identify, assess and shift worldviews to foster social change. The author describes her methodology and results during the data collection, data analysis, data feedback, and intervention phases of a consultation with a client. She reviews literature on white privilege, mental models, power, and cultural competency. The author reflects on implications of the engagement for the client, herself and the discourse on the role of OD as a catalyst for social change.

In this essay, the author discusses the importance of self-work for diversity and social justice practitioners. In fact, she asserts that it is not only important for practitioners to increase their self-awareness; it is paramount to the success of the initiatives they are leading within any client system. As many organizations are still gripped by their fear of diversity efforts, the call for practitioners to embark on this in-depth exploration is loud and clear. Given the changed landscape from overt discrimination to covert forms of discrimination, this call to action includes being well versed in personal values, biases, assumptions, privileges and pain. The author articulates her point of view regarding these challenges as a scholar practitioner, in an attempt to renew diversity consultant’s commitment to their own personal development.

This paper explores and reflects upon how far clergy may act as entrepreneurial leaders in a faith-based organisation which values tradition and continuity, yet wishes to open its membership to a wider constituency. In spite of increased secularisation in Britain, religion and its role in people‘s lives refuses to disappear. Churches and other religious movements now frequently seek to adapt change management techniques to promote cultural diversity and thus appeal to a wider potential membership. At congregational level, clergy become responsible for implementing cultural change initiatives. Consequently, the clergy role may involve responsibility not just for spiritual and ministry issues, in the context of caring for church members‘ emotional needs, but also for management. If, as managers, clergy are responsible for promoting cultural change through management initiatives, it is but a short step to restory them as entrepreneurs, or at least entrepreneurial leaders. Indeed, strategic enterprise thinking is needed to achieve successful cultural change. The pressures on clergy to act as both spiritual ‗therapists‘ and to manage sophisticated corporate operations place a strain on their ability to be also ministers, and obvious anomalies exist. For example, congregations might value leadership behaviours in their clergy, but not when leadership involves acting as a catalyst for cultural change. The more enterprising clergy can experience frustration in bringing about even small innovations and change, and may experience role strain when required to balance the need for providing individual support to existing congregation members with an expectation of appealing to new sources of membership.