Abstract

Purpose: To better understand the impact of Business Intelligence systems on organizations’ effectiveness.

Methodology: Critical and descriptive literature review.
Findings: On the basis of numerous case studies described in literature and pertaining to various
types of enterprises, different industries and countries, the paper confirms the positive impact of
the implementation of Business Intelligence systems on organizations’ effectiveness.

Research implications: The paper provides insights that can fuel future in-depth research aimed
at the development of objective methods for measuring the impact of the implementation of Business
Intelligence systems on organizational effectiveness, as well as further quantitative research.
Practical implications: Results of the majority of studies indicate that the implementation of Business
Intelligence systems brings tangible benefits to organizations. The implementation should,
however, be appropriate and adequate, adjusted to each organization’s resources.

Originality: The paper organizes and systematizes knowledge about the impact of BI implementation
on organisation’s efficiency.

Keywords