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Central European Management Journal

Zobacz wydanie
Rok 6/2021 
Tom 29 
Numer 2

Development and Validation of Work Environment Services Scale (WESS)

Harold Patrick
CMS Business School, Jain University

Jacqueline Kareem
School of Education, Christ University

6/2021 29 (2) Central European Management Journal

DOI 10.7206/cemj.2658-0845.47


Purpose: This study presents a nine-factor, 32-item measure of work environment scale in the service sector. A healthy work environment is one in which employees trust the people they work for, have pride in what they do, and enjoy working with the people (Levering and Moskowitz, 2004).

Methodology: This instrument builds on the conceptual model espoused by Insel and Moos (1974), Gordon (1973), Fletcher and Nusbaum (2010), Amabile et al. (1996), and Spector (2003). The scale included items elicited through a literature review, the use of the Delphi technique with a panel of experts, and tested on 824 full-time employees from nine service sector industries and five major cities in India.

Findings: The Work Environment Services Scale (WESS) is a reliable and valid scale useful for measuring the nine work environment factors in the Indian services organization, with its own norms and a detailed manual.

Originality/Value: The prevailing scales for measuring work environment do not capture the influence of ethics, recreation facilities, and the impact of social giving on the work environment. Most scales were suitable for sectors in the Western context, and there were no Indian scales measuring service employees’ perception of their work environment.


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Cytowanie zasobu

APA style

Patrick, Harold Andrew & Kareem, Jacqueline (2021). Development and Validation of Work Environment Services Scale (WESS). (2021). Development and Validation of Work Environment Services Scale (WESS). Central European Management Journal, 29(2), 89-120. https://doi.org/10.7206/cemj.2658-0845.47 (Original work published 6/2021n.e.)

MLA style

Patrick, Harold Andrew and Kareem, Jacqueline. „Development And Validation Of Work Environment Services Scale (Wess)”. 6/2021n.e. Central European Management Journal, t. 29, nr 2, 2021, ss. 89-120.

Chicago style

Patrick, Harold Andrew and Kareem, Jacqueline. „Development And Validation Of Work Environment Services Scale (Wess)”. Central European Management Journal, Central European Management Journal, 29, nr 2 (2021): 89-120. doi:10.7206/cemj.2658-0845.47.