en pl
en pl

Central European Management Journal

Zobacz wydanie
Rok 6/2022 
Tom 30 
Numer 2

Organizational Agility, Competitive Capabilities, and the Performance of Health Care Organizations During the Covid-19 Pandemic

Bulent Akkaya
Manisa Celal Bayar University

Gozde Mert
Nisantasi University

6/2022 30 (2) Central European Management Journal

DOI 10.7206/cemj.2658-0845.73

Zawartość artykułu

Abstrakt

Purpose: Managers of healthcare organizations must be much more dynamic and agile to survive in a competitive environment. Administrators, managers, and leaders in healthcare organizations must meet both patients’ and staff’s needs, expectations, and requests at the maximum level in order to create organizational agility. What counts among these responsibilities is the use of operational competitive capabilities at the highest level and being organizationally agile? In this context, this study determines the relationship between the operational competitive capabilities of healthcare organizations and organizational agility and examines the mediating role of organizational agility between operational competitive capabilities and organizational performance in healthcare organizations in Turkey.

Methodology: The data was collected from the 220 managers of health organizations in Turkey through questionnaires, which were analyzed with the SPSS 26 and AMOS 26 programs.

Results: The findings revealed a positive relationship between operational competitive capabilities of managers and between organizational agility and organizational agility, which have a full mediating role between operational competitive capabilities and organizational performance in healthcare organizations
.
Conclusion: Today’s healthcare organizations’ managers face such important problems and unexpected developments as adapting to a rapidly changing environment and struggles to avoid uncertainty. Therefore, the managers must use their operational competitive capabilities at the highest level and be organizationally agile to maximize their organizations’ performance and survive in this highly competitive environment.

Powiązania

  1. Abu-Radi, S. and Al-Hawajreh, K.M. (2013). Strategic agility and its impact on the operations competitive capabilities in Jordanian private hospitals. Middle East University. [Google Scholar]
  2. Akbolat, M. and Işık, O. (2012). Hastanelerde Rekabet Stratejileri ve Performans, Atatürk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 16(1), 401–424. https://doi.org/10.30803/adusobed.188822 [Google Scholar]
  3. Akkaya, B. and Tabak, A. (2018). Adaptation of Organizational Agility Scale to Turkish: Validity and Reliability Study. Business and People Journal, 5(2), 185–206. [Google Scholar]
  4. Akkaya, B. and Tabak, A. (2020). The Link Between Organizational Agility and Leadership: A Research in Science Parks. Academy of Strategic Management Journal, 19(1), 1–17. [Google Scholar]
  5. Al Humdan, E., Shi, Y., & Behnia, M. (2020). Supply chain agility: a systematic review of definitions, enablers and performance implications. International Journal of Physical Distribution & Logistics Management, 50(2), 287–312. https://doi.org/10.1108/IJPDLM-06-2019-0192. [Google Scholar]
  6. Alrowwad, A.A. and Abualoush, S.H. (2020). Innovation and intellectual capital as intermediary variables among transformational leadership, transactional leadership, and organizational performance. Journal of Management Development. https://doi.org/10.1108/JMD-02-2019-0062. [Google Scholar]
  7. Anirban G., Roshanak, N., and Farr, J. \V. (2009). Evaluating agility in corporate enterprises. International Journal of Production Economics, 118(2), 410–423. https://doi.org/10.1016/j.ijpe.2008.12.009. [Google Scholar]
  8. Arıkan, R. (2004). Araştırma Teknikleri ve Rapor Hazırlama, Ankara: Asil Yayınevi. [Google Scholar]
  9. Aronsson, H., Abrahamsson, M., and Spens, K. (2011). Developing lean and agile healthcare supply chains. Supply Chain Management, 16(3), 176–183. https://doi.org/10.1108/13598541111127164. [Google Scholar]
  10. Ateş, A., Aydin, A.U., and Şahin, M. (2019). Alman Turistlerin Türkiye’yi Algılamaları ve Tekrar Ziyaret Niyetleri Üzerine Bir Araştırma: Antalya Örneği. Social Sciences Studies Journal, 5(29), 115–129. https://doi.org/10.26449/sssj.1179. [Google Scholar]
  11. Baron, R. and Kenny, D. (1986). The moderator-mediator variable distinction in social psychological research. Journal of Personality and Social Psychology, 51 (6), 1173–1182. https://doi.org/10.1037/0022-3514.51.6.1173. [Google Scholar]
  12. Baškarada, S. and Koronios, A. (2018). The 5S organizational agility framework: a dynamic capabilities perspective. International Journal of Organizational Analysis, 26(2), 331–342. https://doi.org/10.1108/IJOA-05-2017-1163. [Google Scholar]
  13. Byrne, B.M. (2010). Structural equation modeling with AMOS: Basic concepts, applications, and programming. 2nd ed. New York: Taylor & Francis. [Google Scholar]
  14. Chakravarty, A., Grewal, R. and Sambamurthy, V. (2013). Information technology competencies, organizational agility, and firm performance: Enabling and facilitating roles. Information Systems Research, 24(4), 976–997. https://doi.org/10.1287/isre.2013.0500. [Google Scholar]
  15. Chan, S. C. and Mak, W.M. (2012). High performance human resource practices and organizational performance: The mediating role of occupational safety and health. Journal of Chinese Human Resources Management, 3(2), 136–150. https://doi.org/10.1108/20408001211279238. [Google Scholar]
  16. Cleland, J., McKimm, J., Fuller, R., Taylor, D., Janczukowicz, J., and Gibbs, T. (2020). Adapting to the impact of COVID-19: Sharing stories, sharing practice. Medical teacher, 42(7), 772–775. https://doi.org/10.1080/0142159X.2020.1757635 [Google Scholar]
  17. [Google Scholar]
  18. Covid-19 – Yeni Koronavirüs Hastalığı [Internet]. Obtained from: https://covid19bilgi.saglik.gov.tr/tr/. (access: 6.09.2020). [Google Scholar]
  19. Cucinotta D. and Vanelli M. (2020) WHO Declares COVID-19 a Pandemic. Acta Biomed, 91, 157–60. [Google Scholar]
  20. Doz, Y. L. and Kosonen, M. (2010). Embedding strategic agility: A leadership agenda for accelerating business model renewal. Long Range Planning, 43(2–3), 370–382. https://doi.org/10.1016/j.lrp.2009.07.006. [Google Scholar]
  21. Drnevich, P.L. and Kriauciunas, A.P. (2011). Clarifying the conditions and limits of the contributions of ordinary and dynamic capabilities to relative firm performance. Strategic Management Journal, 32(3), 254–279. https://doi.org/10.1002/smj.882. [Google Scholar]
  22. Dyduch, W. (2019). Entrepreneurial strategy stimulating value creation: Conceptual findings and some empirical tests. Entrepreneurial Business and Economics Review, 7(3), 65–82. https://doi.org/10.15678/EBER.2019.070304. [Google Scholar]
  23. Eisenhardt, K.M. and Martin, J.A. (2000). Dynamic capabilities: what are they? Strategic management journal, 21(10–11), 1105–1121. https://doi.org/10.1002/1097-0266(200010/11)21:10/11<1105::AID-SMJ133>3.0.CO;2-E. [Google Scholar]
  24. Erande, A. S. and Verma, A. K. (2008). Measuring agility of organizations-a comprehensive agility measurement tool (CAMT). International Journal of Applied management and technology, 6 (3), 31–44. [Google Scholar]
  25. Farzaneh, M., Ghasemzadeh, P., Nazari, J.A., and Mehralian, G. (2020). Contributory role of dynamic capabilities in the relationship between organizational learning and innovation performance. European Journal of Innovation Management. https://doi.org/10.1108/EJIM-12-2019-0355. [Google Scholar]
  26. Fornell, C. and Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18 (1), 39–51. https://doi.org/10.2307/3151312 [Google Scholar]
  27. Gyemang, M. and Emeagwali, O. (2020). The roles of dynamic capabilities, innovation, organizational agility and knowledge management on competitive performance in telecommunication industry. Management Science Letters, 10(7), 1533–1542. https://doi.org/10.5267/j.msl.2019.12.013. [Google Scholar]
  28. Hair, J.F., Black, W.C., Babin, B.J., and Anderson, R.E. (2010). Multivariate Data Analysis: A Global Perspective, 7th ed., Upper Saddle River: NJ. [Google Scholar]
  29. Hays, J.N (2005). Epidemics and Pandemics: Their Impacts on Human History. New York: ABC-CLIO. [Google Scholar]
  30. Helfat, C. E., Finkelstein, S., Mitchell, W., Peteraf, M., Singh, H., Teece, D., and Winter, S.G. (2009). Dynamic capabilities: Understanding strategic change in organizations. John Wiley & Sons. [Google Scholar]
  31. Helfat, C.E. and Winter, S.G. (2011). Untangling dynamic and operational capabilities: Strategy for the (N) ever‐changing world. Strategic Management Journal, 32(11), 1243–1250. https://doi.org/10.1002/smj.955 [Google Scholar]
  32. Hernández-Linares, R., Kellermanns, F. W., & López-Fernández, M. C. (2021). Dynamic capabilities and SME performance: The moderating effect of market orientation. Journal of Small Business Management, 59(1), 162–195. https://doi.org/10.1111/jsbm.12474 [Google Scholar]
  33. Hitt, M. A., Bierman, L., Shimizu, K., and Kochhar, R. (2001). Direct and moderating effects of human capital on strategy and performance in professional service firms: A resource-based perspective. Academy of Management Journal, 44(1), 13–28. https://doi.org/10.5465/3069334. [Google Scholar]
  34. Hüseynov, V. (2010). İnsan Kaynaklarının Stratejik Yönetiminde Örgütsel Atikliğin Rolü. Yüksek Lisans Tezi, Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü, İzmir. [Google Scholar]
  35. İşcan, Ö.F. and Karabey, A. (2006). Bilgi Teknolojilerinin Benimsenmesi İle Örgütsel Atiklik Arasındaki İlişki Üzerine Bir Araştırma. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 26, 1–17. [Google Scholar]
  36. İslamoğlu, A.H. (2000). Pazarlama Yönetimi: Stratejik ve Global Yaklaşım. İstanbul: Beta Yayınları. [Google Scholar]
  37. Kaszowska-Mojsa, J. (2020). Innovation strategies of manufacturing companies during expansions and slowdowns. Entrepreneurial Business and Economics Review, 8(4), 47–66. https://doi.org/10.15678/EBER.2020.080403. [Google Scholar]
  38. Kettunen, P. (2009). Adopting key lessons from agile manufacturing to agile software product development: A comparative study. Technovation, 29(6–7), 408–422. https://doi.org/10.1016/j.technovation.2008.10.003. [Google Scholar]
  39. Khafaie, M.A. and Rahim, F. (2020). Cross-country comparison of case fatality rates of COVID-19/SARSCOV-2. Osong Public Health and Research Perspectives, 11(2), 74. https://doi.org/10.24171/j.phrp.2020.11.2.03. [Google Scholar]
  40. Kirkman, B.L. and Rosen, B. (1999). Beyond self-management: Antecedents and consequences of team empowerment. Academy of Management Journal, 42(1), 58–74. https://doi.org/10.5465/256874 [Google Scholar]
  41. Koufteros, X.A., Vonderembse, M.A., and Doll, W.J. (2002). Examining the competitive capabilities of manufacturing firms. Structural equation modeling, 9(2), 256–282. https://doi.org/10.1207/S15328007SEM0902_6. [Google Scholar]
  42. Lestari, S. D., Leon, F. M., Widyastuti, S., Brabo, N.A., and Putra, A.H.P.K. (2020). Antecedents and Consequences of Innovation and Business Strategy on Performance and Competitive Advantage of SMEs. Journal of Asian Finance, Economics and Business, 7(6), 365–378. https://doi.org/10.13106/jafeb.2020.vol7.no6.365. [Google Scholar]
  43. Liu, H., Song, D., and Cai, Z. (2014). Knowledge Management Capability and Firm Performance: The Mediating Role of Organizational Agility. PACIS, 165. [Google Scholar]
  44. Man, T. Lau, T., and Chan, K.F. (2002). The Competitiveness of Small and Medium Enterprises: A Conceptualization with Focus on Enterpreneurial Competencies, Journal of Business Venturing, 17, 43–51. https://doi.org/10.1016/S0883-9026(00)00058-6. [Google Scholar]
  45. McKimm, J., Redvers, N., El Omrani, O., Parkes, M.W., Elf, M., and Woollard, R. (2020). Education for sustainable healthcare: leadership to get from here to there. Medical Teacher, 42(10), 1123–1127. https://doi.org/10.1080/0142159X.2020.1795104. [Google Scholar]
  46. McKinsey Global Survey (2006). Build a Nimble Organization, mckin-seyquartely.com, July. [Google Scholar]
  47. Morrisey, M.A. (2001). Competition in Hospital and Health Insurance Markets: A Review and Research Agenda. Health Services Research, 36(1), 191–221 [Google Scholar]
  48. Narasimhan, R., Swink, M. and Kim, S.W. (2006). Disentangling leanness and agility: an empirical investigation. Journal of Operations Management, 24(5), 440–457. https://doi.org/10.1016/j.jom.2005.11.011. [Google Scholar]
  49. Nunnally, J.C. (1978). Psychometric Theory. New York: McGraw-Hill. [Google Scholar]
  50. Oetinger, B.V. (2004). A plea for uncertainty: Everybody complains about uncertainty, but it might be a good thing to have. Journal of Business Strategy, 25(1), 57–59. https://doi.org/10.1108/02756660410516038. [Google Scholar]
  51. Öztürk, A. and Günsel, A. (2018). Hizmet Yenilikçiliği Kavramı ve Sağlık Sektöründe Hizmet Yenilikçiliğinin Gelişimi. Uluslararası Turizm, Ekonomi ve İşletme Bilimleri Dergisi, 2(2), 402–418. [Google Scholar]
  52. Parsa, B., Fatehpour, M., and Aghagoli, M. (2020). The Relationship between Teamwork and Organizational Agility in Nurses of Shahid Chamran Hospital in Saveh. Avicenna Journal of Nursing and Midwifery Care, 28(1), 20–26. https://doi.org/10.30699/ajnmc.28.1.20. [Google Scholar]
  53. Pedrazza, M., Berlanda, S., Trifiletti, E., and Minuzzo, S. (2018). Variables of individual difference and the experience of touch in nursing. Western Journal of Nursing Research, 40 (11), 1614–1637. https://doi.org/10.1177/0193945917705621. [Google Scholar]
  54. Rosenzweig, E.D., Roth, A.V. and Dean Jr, J.W. (2003). The influence of an integration strategy on competitive capabilities and business performance: an exploratory study of consumer products manufacturers. Journal of Operations Management, 21 (4), 437–456. https://doi.org/10.1016/S0272-6963(03)00037-8. [Google Scholar]
  55. Sağır, A. (2018). İnsan Sermayesi ve Yapısal Sermayenin Örgütsel Çevikliğe ve İşletme Performansına Etkileri. (Ed. Haşim Akça) Uluslararası Multidisipliner Çalışmaları Kongresi, Bildiri tam metni, kitabı cilt 3 içinde (pp. 40–61). Ankara: Akademisyen Kitabevi. [Google Scholar]
  56. Schermerhorn, J.R. (2004). Core Concepts of Management. Hoboken, New Jersey: John Wiley & Sons. [Google Scholar]
  57. Şen, E (2020). Global virus of the digital village Covıd-19 and senism. Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi, 7(3), 176–204. [Google Scholar]
  58. Sharifi, H. and Zhang, Z. (1999). A methodology for achieving agility in manufacturing organisations: An introduction. International Journal of Production Economics, 62(1–2), 7–22. https://doi.org/10.1016/S0925-5273(98)00217-5. [Google Scholar]
  59. Sigler, T.H. and Pearson, C.M. (2000). Creating an empowering culture: examining the relationship between organizational culture and perceptions of empowerment. Journal of Quality Management, 5(1), 27–52. https://doi.org/10.1016/S1084-8568(00)00011-0. [Google Scholar]
  60. Tamtam, F. and Tourabi, A. (2020). Organizational agility assessment of a moroccan healthcare organization in times of COVID-19. Advances in Science, Technology and Engineering Systems Journal, 5(4), 567–576. https://doi.org/10.25046/aj050467. [Google Scholar]
  61. Teece, D.J., Pisano, G., and Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509–533. https://doi.org/10.1002/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z. [Google Scholar]
  62. Teece, D., Peteraf, M. and Leih, S. (2016). Dynamic Capabilities and Organizational Agility: Risk, Uncertainty, and Strategy in the Innovation Economy. California Management Review, 58(4), 13–35. https://doi.org/10.1525/cmr.2016.58.4.13. [Google Scholar]
  63. Tracey, M., Vonderembse, M.A., and Lim, J.S. (1999). Manufactoring Technology and Strategy Formulation: Keys to Enhancing Competitiveness and Improving Performance, Journal of Operations Management, 17, 478–497. https://doi.org/10.1016/S0272-6963(98)00045-X. [Google Scholar]
  64. Tsourveloudis, N.C. and ve Valavanis K.P. (2002). On the Measurement of Enterprise Agility. Journal of Intelligent and Robotic Systems, 33(3), p. 329–342. https://doi.org/10.1023/A:1015096909316 [Google Scholar]
  65. Venkatraman, N. and Ramanujam, V. (1986). Measurement of business performance in strategy research: A comparison of approaches. Academy of Management Review, 11(4), 801–814. https://doi.org/10.2307/258398. [Google Scholar]
  66. Verelst, F., Kuylen, E., and Beutels, P. (2020). Indications for healthcare surge capacity in European countries facing an exponential increase in coronavirus disease (COVID-19) cases, March. Eurosurveillance, 25(13). https://doi.org/10.2807/1560-7917.ES.2020.25.13.2000323 [Google Scholar]
  67. Walter, A.T. (2021). Organizational agility: ill-defined and somewhat confusing? A systematic literature review and conceptualization. Management Review Quarterly, 71(2), 343–391. https://doi.org/10.1007/s11301-020-00186-6 [Google Scholar]
  68. Wilden, R., Gudergan, S.P., Nielsen, B.B., and Lings, I. (2013). Dynamic capabilities and performance: strategy, structure and environment. Long Range Planning, 46(1–2), 72–96. https://doi.org/10.1016/j.lrp.2012.12.001. [Google Scholar]
  69. Zbierowski, P. (2019). Positive Deviance as a Mediator in the Relationship Between High Performance Indicators and Entrepreneurial Orientation. Entrepreneurial Business and Economics Review, 7(2), 217–233. https://doi.org/10.15678/EBER.2019.070212. [Google Scholar]
  70. Zhang, Z. and Sharifi, H. (2000). A methodology for achieving agility in manufacturing organisations. International Journal of Operations & Production Management, 20(4), 496–513. https://doi.org/10.1108/01443570010314818. [Google Scholar]
  71. Zhang, Z. and Sharifi, H. (2007). Towards theory building in agile manufacturing strategy-a taxonomical approach. IEEE Transactions on Engineering Management, 54(2), 351–370. https://doi.org/10.1109/TEM.2007.893989. [Google Scholar]
  72. Zollo, M. and Winter, S.G. (2002). Deliberate learning and the evolution of dynamic capabilities. Organization Science, 13(3), 339–351. https://doi.org/10.1287/orsc.13.3.339.2780 [Google Scholar]

Kompletne metadane

Cytowanie zasobu

APA style

Akkaya, Bulent & Mert, Gozde (2022). Organizational Agility, Competitive Capabilities, and the Performance of Health Care Organizations During the Covid-19 Pandemic. (2022). Organizational Agility, Competitive Capabilities, and the Performance of Health Care Organizations During the Covid-19 Pandemic. Central European Management Journal, 30(2), 2–25. https://doi.org/10.7206/cemj.2658-0845.73 (Original work published 6/2022n.e.)

MLA style

Akkaya, Bulent and Mert, Gozde. „Organizational Agility, Competitive Capabilities, And The Performance Of Health Care Organizations During The Covid-19 Pandemic”. 6/2022n.e. Central European Management Journal, t. 30, nr 2, 2022, ss. 2–25.

Chicago style

Akkaya, Bulent and Mert, Gozde. „Organizational Agility, Competitive Capabilities, And The Performance Of Health Care Organizations During The Covid-19 Pandemic”. Central European Management Journal, Central European Management Journal, 30, nr 2 (2022): 2–25. doi:10.7206/cemj.2658-0845.73.

Prawa autorskie

copyright info

CC-BY

Podobne artykuły: